Welcome to the Surf Edge Shop FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our crew is always ready to help!

About Surf Edge Shop

Who is Surf Edge Shop for?

We cater to water sports enthusiasts and beach lovers worldwide! Our target customers are surfers, wakeboarders, and ocean adventurers of all ages who need high-quality gear and stylish beachwear. With products ranging from boardshorts and bikinis to hoodies and casual shirts, we’ve got something for every member of your beach-loving family.

What’s your shop style?

Surf Edge Shop embodies the adventurous, free-spirited surf lifestyle. We combine premium functionality with beach-ready style across all our products. Whether you’re riding waves or just soaking up the sun, our gear helps you look and perform your best.

Products

What types of products do you offer?

Our lineup includes:

  • Water sports gear (boardshorts, HO kneeboards)
  • Beachwear (bikinis, cover-ups, dresses)
  • Casual apparel (hoodies, sweatshirts, casual shirts)
  • Collaboration graphic tees
  • Kids’ collections (boys and girls)
  • Accessories to complete your beach look
Are your products suitable for competitive water sports?

Absolutely! Many of our products are designed with performance in mind. Our boardshorts and water sports gear are crafted to withstand the demands of competitive surfing and wakeboarding while keeping you comfortable and stylish.

Ordering & Payments

What payment methods do you accept?

We accept all major payment options for a smooth checkout:

  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?

Your security is our priority! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

Shipping & Delivery

Where do you ship?

We deliver worldwide to fellow ocean lovers! Currently, we can’t ship to some remote areas in Asia, but we’re working to expand our reach. If you’re unsure about your location, just email us at [email protected] before ordering.

What are my shipping options?

We offer two great ways to get your gear:

  • Express Wave Rider (Standard Shipping): $12.95 via DHL or FedEx (10-15 days after dispatch)
  • Island Time (Free Shipping): Free on orders over $50 via EMS (15-25 days after dispatch)
All orders take 1-2 business days to process before shipping.
How can I track my order?

We’ll email you tracking information as soon as your package leaves our warehouse in Oakland, California. You can follow its journey right to your doorstep!

Returns & Exchanges

What’s your return policy?

We offer 15-day returns from the delivery date for unworn, unwashed items with tags attached (excluding swimwear for hygiene reasons). Just email our crew at [email protected] to start the process.

Can I exchange an item for a different size?

Absolutely! We’re happy to help with size exchanges within 15 days of delivery, provided the item is in new condition with tags attached. Email us with your exchange request.

Why can’t swimwear be returned?

For hygiene reasons, we can’t accept returns on swimwear (bikinis, boardshorts) unless they arrive defective. We carefully inspect all swimwear before shipping to ensure quality.

Account & Newsletter

How do I sign up for your newsletter?

Simply enter your email at the bottom of our homepage! Newsletter subscribers get exclusive delivery promotions and early access to our snap sales on premium water sports gear.

I forgot my password. What should I do?

No worries! Click “Forgot Password” on the login page, and we’ll send you instructions to reset it. If you need help, our crew is standing by at [email protected].

Still Have Questions?

Our customer service team is always ready to help you catch the perfect wave of information!

Email: [email protected]
Address: 4329 Howe Street, Oakland, US 94611

See you in the waves!
– The Surf Edge Shop Crew