Hey there, wave rider! At Surf Edge Shop, we want you to be stoked about every purchase, just like catching that perfect wave. If something isn’t quite right with your order, our hassle-free returns process has got you covered.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn and unused
  • In original packaging with tags attached
  • In resalable condition (no stains, odors, or damage)

Non-Returnable Items

For hygiene reasons, we cannot accept returns on bikinis and boardshorts unless they arrive defective. All collaboration graphic tees and HO kneeboards are final sale due to their limited-edition nature.

How to Return or Exchange

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your request.
  2. Get Approval: Our crew will send you a Return Merchandise Authorization (RMA) number and instructions.
  3. Pack It Up: Securely package your items with the RMA number clearly visible on the outside.
  4. Ship It Back: Send your return to:
    Surf Edge Shop Returns
    4329 Howe Street
    Oakland, US 94611

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Hello Surf Edge Crew,

I’d like to request a [return/exchange] for my recent order (#[Your Order Number]).
Item(s) to return/exchange: [Product Name(s) and Size(s)] Reason for return/exchange: [Brief explanation] For exchanges, my preferred replacement item is: [Product Name and Size]
Please let me know the next steps.

Mahalo,
[Your Full Name] [Your Email Address]

Refund Information

Once we receive and inspect your return:

  • Refund Processing: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

For exchanges, we’ll ship your new item once we receive the return. International customers may be responsible for return shipping costs.

Damaged or Defective Items

If your gear arrives damaged or defective, email us immediately at [email protected] with photos of the issue. We’ll send a replacement pronto or issue a full refund – your choice!

Pro Tip: Consider using a trackable shipping method for returns. We can’t be responsible for items lost in transit back to us.

Questions about our policy? Drop us a line at [email protected]. Now get back to chasing those waves – we’ll handle the returns so you can focus on the surf!

See you in the lineup,
The Surf Edge Shop Crew